Frequently Asked Questions

Yes! Creating a basic profile and browsing profiles is completely free. Premium features like viewing contact details and sending unlimited interests are part of our paid plans.

After registering with your mobile number or email, you'll be guided through a step-by-step profile setup wizard. Fill in your personal details, family background, partner preferences, and upload a clear photo.

No. For privacy reasons, all profile searches require you to be a registered member. This ensures that only serious members can view other profiles.

Your mobile number is only visible to Premium members after you have accepted their interest. Free members cannot view any contact information.

All profiles go through an automated and manual verification process. We check government ID documents and flag suspicious profiles within 24 hours.

Yes. You can hide your profile at any time from Settings → Privacy. Hidden profiles are not searchable but your data is safely stored.

Premium members can view contact details of matches, send unlimited interests, appear at the top of search results, and access advanced search filters (income, height, education, etc.).

Yes. We use industry-standard SSL encryption and partner with trusted payment gateways. We do not store your card details.

We offer a 7-day refund if you have not used any premium features. Once contact details have been viewed, refunds are not applicable. Please contact care@vivahshaadi.com for refund requests.

Our system suggests matches based on your preferences (age, religion, location, education, occupation) as well as compatibility scores from your profile details.

You can send a short introductory message along with an interest request. Full chat is unlocked once both parties have accepted each other's interest.

You can block any member at any time from their profile. Blocked users cannot contact you or view your profile. You can also report suspicious profiles directly.