Privacy Policy | JiwanShaadi

1. Information We Collect

When you register on JiwanShaadi, we collect the following types of information:

Personal Details

Name
Date of Birth
Gender
Religion
Caste
Mother Tongue
Marital Status
Manglik Status
Address (City, State, Country)

Contact Information

Mobile Number
Parent Mobile Number
Email Address

Profile Information

Education
Occupation
Annual Income
Height
Weight
Eating Habits
Personal Description (“About Me”)

Photos

Profile photos and gallery images voluntarily uploaded by you.

Family Details

Father’s Name
Mother’s Name
Family Type
Family Status
Number of Siblings

Partner Preferences

Age Range
Preferred Religion
Marital Status
Education
Address (City, State, Country)

Usage Data

This information is collected to provide our services, improve user experience, ensure platform security, and comply with applicable laws.

2. How We Use Your Information

We use your information for the following purposes:

To create and display your matrimonial profile.
To help members discover compatible matches through search and recommendation features.
To send match recommendations, interest notifications, service updates, and important account-related communications.
To verify identities and prevent fraud, abuse, or misuse of the platform.
To process Premium membership purchases and maintain subscription records.
To provide customer support and respond to user inquiries.
To improve our platform through analytics and service enhancements.
To comply with legal obligations and enforce our Terms and Conditions.

3. Who Can See Your Profile

Your profile information, including name, photo, age, Address (City, State, Country), education, occupation, and other profile details you choose to share, may be visible to other registered members.
Your mobile number, parent mobile number, and email address are only visible to Premium members after you accept their interest request.
Certain profile visibility controls may be available within the platform and may be updated from time to time.

4. Data Security

We implement industry-standard security measures to protect your information, including:

SSL/TLS encryption for all data transmission.
Encrypted storage of sensitive personal information.
Secure authentication and access control mechanisms.
Regular monitoring and security assessments.
Restricted access to personal data for authorized personnel only.

While we strive to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be 100% secure.

5. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with:

Payment Services

Premium membership payments may be completed through an external secure payment webpage operated by JiwanShaadi or its authorized payment partners.
Payment information is processed directly on the payment webpage and is subject to the privacy policies of the respective payment service providers.
JiwanShaadi does not store complete debit card details, credit card details, UPI PINs, banking passwords, or other sensitive payment credentials.

SMS and Communication Providers

Service providers that help us deliver OTPs, verification messages, and notifications.

Cloud Storage Providers

Trusted cloud service providers for secure storage of photos and platform data.

Legal Authorities

Government agencies, law enforcement authorities, regulators, or courts when disclosure is required by law or necessary to protect our legal rights.

6. Data Deletion

You may request permanent deletion of your account and associated personal data at any time by:

Going to Settings → Danger Zone → Delete Account, or
Submitting a request through our Data Deletion Request page.

Upon verification of your request, your account and associated personal information will be permanently deleted within 30 business days, except where retention is required by law.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep you logged in.
Remember your preferences.
Improve platform performance.
Analyze traffic and usage patterns.
Enhance security and fraud prevention.

You may disable cookies through your browser settings; however, some features of JiwanShaadi may not function properly.

8. Children’s Privacy

JiwanShaadi is intended only for individuals who are legally eligible for marriage under applicable laws. Persons below the legal marriage age are not permitted to register or use our services.

We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Significant changes will be communicated through email, in-app notifications, or a prominent notice on our platform.

Your continued use of JiwanShaadi after such updates constitutes acceptance of the revised Privacy Policy.

10. Contact Us

For privacy-related concerns, questions, or requests, please contact us:

Email: support@jiwanshaadi.com
Phone: +91-7063349214
Address:
Holding No. 258/75, Benachity, Durgapur, Paschim Bardhaman, West Bengal - 713213
India

For account deletion requests, please use the Data Deletion Request page available on our platform.